FAQs

In order to achieve our goal to complete sustainability easyJet Plus will be reducing its carbon footprint and going digital! When you purchase or renew a membership, you will automatically be sent a virtual card to download to your Apple Wallet or Google Pay app. With a virtual card you can redeem your benefits in exactly the same way as the previous plastic cards, but they are easier and more convenient to carry and can be sent to you instantly, instead of having to wait 21 days for a plastic card delivery.

If you have any problems using your virtual card please contact easyJet Customer Services.

Please use your easyJet Plus membership number which you can find on your confirmation email or your virtual or plastic easyJet Plus card and enter it when booking your flight online.

Choose your seat and continue with your booking as normal until you get to the Passenger Details screen. You’ll be asked for your easyJet Plus membership number here, and your basket will be credited with the cost of your seat.

Note, your easyJet Plus card will take a few days to activate. If you’d like to book your allocated seats straight away, please contact our Customer Service team who will be able to help you.

The Fast Track security symbol will be added to your boarding pass automatically if the airport you are flying from is part of the programme. The code 'SB' will also be added so that you may use Speedy Boarding. Show your mobile or printed Boarding Pass to join the easyJet Plus Speedy Boarding queue at the gate. If you have entered your easyJet Plus details when booking, you don’t need to show your card at the airport.

If you are flying in the near future and are unable to add your membership number to your booking, please show your virtual or plastic card at the gate together with your passport to benefit from easyJet Plus Speedy Boarding.

Please note that you must add your membership number to your booking to use Fast Track Security – it is not enough to show your easyJet Plus card at security.

Your easyJet Plus membership is personal to you and so are the benefits. You can add non-members to your easyJet flight booking but they won't be able to enjoy your membership benefits.

If you’d like your partner to be able to enjoy membership benefits, you can buy a Partner Card at a discounted rate on plus.easyJet.com.

Children over the age of 2 need to have their own easyJet Plus card to be able to use membership benefits. You can buy a discounted Child Card for children between 2 and 17 years of age on plus.easyJet.com.

You can edit or update your details by going to the ‘Manage my account’ section on the easyJet Plus website.

Spelling mistakes and name change

The surname on your card must match your passport as this will be used to verify your identity when booking flights. If the names do not match then your membership ID may be rejected. If you need to change you card details you can do so by going to the ‘Manage my account’ section on the easyJet Plus website. This might take up to 24 hours to update.

For any other changes or if there is still an issue with your membership, please contact the easyJet Customer Service Team.

Replacement cards

If you lose your plastic card or baggage tags, don’t worry, you can order a replacement on the ‘Manage my account’ section on the easyJet Plus website. Replacement cards cost £15 / €21 / CHF 32 each.

Password reset

If you have requested a password reset email and have not yet received this please check your spam box. You may need to add easyjetplus@plus.easyjet.com to your email safe senders list.

In order to request a new password you will need to input your membership number.

If your password reset email is not in your spam box, please contact our Customer Service Team.

Selecting my seats

Choose your seat and continue with your booking as normal until you get to the Passenger Details screen. You’ll be asked for your easyJet Plus membership number and your basket will be credited with the cost of your seat. You can also select a seat after booking through My easyJet using your login email address and password, or whilst you are 'Check-in'.

Travelling with other passengers

If there is more than one easyJet Plus cardholder on a booking, the system will allow you to enter all of the easyJet Plus card numbers for each person on the booking.

If you’re bringing hold luggage to the airport, look out for the dedicated easyJet Plus desks when you arrive. Bag Drop desk closure and gate closure times can vary. Check your flight confirmation email and your online boarding pass for specific details.

As an easyJet Plus card holder, you can quickly get through security using the Fast Track security lane in the following 46 airports:

Aberdeen (ABZ)

Inverness (INV)

Montpellier (MPL)

Amsterdam (AMS)

Krakow (KRK)

Nantes (NTE)

Athens (ATH)

Lille (LIL)

Naples (NAP)

Bari (BRI)

Lisbon (LIS)

Newcastle (NCL)

Basel (BSL)

Liverpool (LPL)

Nice (NCE)

Belfast (BFS)

London Gatwick (LGW)

Paris Charles De Gaulle (CDG)

Berlin (BER)

London Southend (SEN)

Paris Orly (ORY)

Bordeaux (BOD)

London Stansted (STN)

Porto (OPO)

Brindisi (BDS)

Lyon (LYS)

Prague (PRG)

Cagliari Sardinia (CAG)

Madeira Funchal (FNC)

Rome Fiumicino (FCO)

Cologne/Bonn (CGN)

Manchester (MAN)

Stuttgart (STR)

Dusseldorf (DUS)

Marseille Provence (MRS)

Tallinn (TLL)

Edinburgh (EDI)

Milan Bergamo (BGY)

Toulouse (TLS)

Faro (FAO)

Milan Linate (LIN)

Turin (TRN)  

Geneva (GVA)

Milan Malpensa (MXP)

Venice (VCE)

Hamburg (HAM)

Add your membership ID to your booking and you can use Fast Track security at selected airports. At the airport, follow the signs to Fast Track security and show the security agent your boarding pass to enter. If the Fast Track security gate is an automated system, you can scan your boarding pass barcode to enter.

We do not guarantee that Fast Track will always be available at the airport as security processes are always subject to operational requirements. Please check availability ahead of your flight.

To be amongst the first to board, join the easyJet Plus Speedy Boarding queue at the departure gate. Your boarding pass will show the Speedy Boarding symbol (SB) which should be shown to the Ground Crew. If you have not entered your easyJet Plus card number during booking, you can still benefit from Speedy Boarding by showing your virtual or plastic easyJet Plus membership card.

In addition to your standard cabin bag allowance, as an easyJet Plus cardholder, you can also bring a large overhead cabin bag on board by selecting an Up Front or Extra Legroom seat. You can do this free of charge as one of the benefits of your membership.

If these seats aren’t available on your flight, you can still bring your large cabin bag with you. Just show your easyJet Plus card at the gate so you can board with your large cabin bag.

In the unlikely event that there’s no space available, your large cabin bag will be placed in the hold at the gate, free of charge.

If there is availability, you can transfer onto an earlier flight departing on the same day as your original return flight for free. Please go to our Customer Service desks from 3 hours to 60 minutes (90 minutes at airports in Egypt and Morocco) before the flight you want to transfer to and show your easyJet Plus card. For added ease, you can also transfer onto an earlier flight departing or arriving at a different airport, as long as it’s within the same city or location as your original booking. Example airports within the same city or location:

• London (Gatwick, Luton, Southend or Stansted)

• Paris (Paris Charles de Gaulle, Paris Orly)

• Milan (Milan Linate, Milan Malpensa)

• Central Scotland (Edinburgh, Glasgow)

• North West England (Liverpool, Manchester)

If after booking a flight on easyjet.com or the easyJet mobile app, you find the same flight on easyjet.com or the easyJet mobile app at a lower price, you will be refunded the difference as a flight voucher against future flights on easyJet.

Please note that this price promise does not apply where the lower fare is part of a promotional ‘sale’ offer that is launched after you made your booking.

To qualify for a refund, the lower fare must be for the same date, route and flight number as in your original booking. Extras such as bags/seats are not taken into account. The lower fare must still be available for sale at the time your claim is made.

Claims can only be made by phone to our Customer Services Team (see our phone numbers and opening hours). Claims cannot be made online or by other contact methods.

Flight vouchers are valid for use towards new easyJet bookings from six months from the date of issue. Validity of flight vouchers cannot be extended.

Price promise is not available if you have made any flight or name changes to your original booking. Price promise applies to easyJet flights only and does not include additional services such as car hire or hotels.

Your EasyJet Plus subscription will automatically renew unless you opted out and chose to manually renew your membership every 12 months.  With automatic renewal there is nothing for you to do. Payment will be deducted from the credit or debit card you used when joining EasyJet Plus. If your card details are out of date your renewal will fail and you’ll need to manually renew your membership.  

If you chose to manually renew your membership here’s what you need to do:

Go to the EasyJet Plus website. Click on ‘Member login’ on the top right hand corner of the page.  Enter your login details and password and then click on ‘Renew Membership’. 

There is a 14 day cooling off period from the date of purchase where you will be able to cancel your membership. If you wish to cancel your card and get a full refund go to the ‘Manage my account’ section on the easyJet Plus website. If you are unable to access the website you can email or call our Customer Service Team.

easyJet Plus membership is an on-going subscription and will be renewed automatically on the day following the last day of your membership year (a membership year is 12 months from the date you received your easyJet Plus membership ID number).We will send you an email notification 40 days prior to expiry of your membership. You will be able to opt out of your upcoming auto renewal online by going to the ‘Manage my account’ section of the easyJet Plus website at least 5 days prior to the renewal of your membership.

Upon your auto renewal you will also have a 14 day cooling off period where you will be able to cancel your membership and have a full refund by going to the ‘Manage my account’ section on the easyJet Plus website. If you are unable to access the website you can email or call our Customer Service Team.

After the 14 days cooling off period from the date of initial purchase or from the date of auto renewal, you will not be able to claim a full or partial refund of your membership, except as outlined in the Membership Terms and Conditions.

Your welcome email contains a receipt / confirmation of payment. No VAT is charged on easyJet plus memberships.

If you’ve lost your welcome email, you can contact our Customer Service Team and request for it to be resent.

Occasionally we may need to contact you by email for administrative or operational reasons, for example in order to allow you to reset your password or to send you confirmation or advance notice of your payments.

Please be aware that these communications are not made for marketing purposes and as such, you will continue to receive them even if you choose to not receive marketing communications.

If you have another question regarding easyJet Plus, you can contact our Customer Service Team.

English - +44 (0) 330 5515146 08:00 – 20:00 7 days a week

Español - +34 93 6410004 08:00 – 20:00 7 days a week

Deutsch - +49 (0) 30 726297514 08:00 – 20:00 7 days a week

Français - +33 (0) 9 77407768 08:00 – 20:00 7 days a week

Italiano - +39 02 32068893 08:00 – 20:00 7 days a week

Currency